At Fit Wear Shop, we stand behind our premium activewear just like we stand behind your fitness journey. If your gear doesn’t meet your expectations, our hassle-free returns process ensures you can shop with confidence.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following products:

  • Sports Bras
  • Leggings

These items may only be returned if they arrive defective or damaged.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Submit a Request: Email our customer service team at [email protected] with your return/exchange request using the template below.
  2. Wait for Approval: Our team will review your request within 1-2 business days and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package Your Items: Securely pack the items in their original packaging and include the RMA number clearly visible on the outside of the package.
  4. Ship Your Return: Send the package to our returns center at:
    Fit Wear Shop Returns
    1341 Ash Street
    Dallas, TX 75244
    USA
  5. Track Your Return: Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Information

Once your return is received and inspected:

  • Refund Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we receive your return
  • Bank Processing: Additional 5-10 business days for the refund to appear in your account, depending on your financial institution
  • Original Shipping Costs: Non-refundable, except for defective/wrong items

Exchange Process

For exchanges (size or color changes):

  1. Follow the same return process above
  2. Clearly indicate in your email that you’re requesting an exchange and specify the replacement item
  3. We’ll ship your new item once we receive the return (standard shipping rates apply for the new shipment)

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange for a free return label and expedite your replacement

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Fit Wear Shop Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item(s) to return: [Product Name, Size, Color] – Reason for return: [Please specify] – Preferred resolution: [Refund/Exchange – if exchange, specify new size/color] I confirm that the items are unworn, unwashed, and in their original packaging with tags attached. Please let me know the next steps. Best regards, [Your Full Name] [Your Contact Information]

Questions?

Our customer service team is ready to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.

Fit Wear Shop – Performance Gear for Those Who Demand More