Welcome to Fit Wear Shop’s FAQ section! We’re here to help you with any questions about our premium activewear, shipping policies, returns, and more. Our goal is to make your fitness shopping experience as smooth as your workout routine.

About Our Products

What types of activewear do you specialize in?
We specialize in high-performance gymwear including tracksuits, joggers, leggings, sports bras, moisture-wicking tops, and stylish sweatshirts & hoodies. Our collection is designed for gym-goers and athletes who value both performance and style.
Are your products suitable for intense workouts?
Absolutely! All our activewear is designed with premium materials that enhance performance. Whether you’re lifting weights, running, or doing yoga, our clothing provides comfort, flexibility, and moisture-wicking properties to keep you focused on your fitness goals.
Do you offer matching sets or twin sets?
Yes! We offer carefully coordinated twin sets and tracksuits that combine style with functionality. These are perfect for athletes who want a polished look while training.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create an Account” or through our website’s registration page. Having an account lets you track orders, save favorites, and check out faster.
I forgot my password. What should I do?
Click on “Forgot Password” on the login page, and we’ll send password reset instructions to your registered email address.
Can I modify or cancel my order after placing it?
We process orders quickly to get your gymwear to you fast. If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment transactions. We never store your full payment details on our servers.
Why was my payment declined?
Payment declines usually come from your bank. Common reasons include insufficient funds, incorrect card details, or your bank’s fraud prevention measures. Please contact your bank or try an alternative payment method.

Shipping & Delivery

Where do you ship?
We ship globally to fitness enthusiasts worldwide! However, we currently cannot ship to some remote areas and parts of Asia.
What are my shipping options?
We offer two reliable options:
1. Standard Shipping ($12.95): Fast & trackable via DHL/FedEx (10-15 days after dispatch)
2. Free Shipping: Economical choice via EMS (15-25 days after dispatch) for orders over $50
How long does order processing take?
All orders are processed within 1-2 business days (excluding weekends/holidays) before shipping. You’ll receive tracking information once your performance-enhancing activewear is on its way!
How can I track my order?
Once shipped, you’ll receive a confirmation email with tracking information. Pro tip: Bookmark your tracking link to check progress without digging through emails during your busy workout schedule!
What if my order doesn’t arrive within the estimated timeframe?
We stand behind our delivery promise. If your order is delayed, please contact our customer service team at [email protected] and we’ll investigate immediately.

Returns & Exchanges

What’s your return policy?
We want you to love your activewear! If any item doesn’t meet your expectations, you may return it within 15 days of receipt for a refund or exchange. Items must be unworn, unwashed, and in original condition with tags attached.
How do I initiate a return?
Email [email protected] with your order number and the items you wish to return. We’ll provide return instructions. Please note that original shipping fees are non-refundable.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. The timing for the refund to appear in your account depends on your payment provider.
Do you offer exchanges?
Currently, we process returns for refunds only. For a different size or color, please place a new order and return the original item following our return policy.

Still have questions? Our customer service team is ready to help you power through your fitness shopping needs! Contact us at [email protected].

Remember, at Fit Wear Shop, we’re not just delivering activewear – we’re delivering confidence for your fitness journey!